Tenant Frequently Asked Questions (FAQ)
Many questions are answered here, but don't hesitate to give us a call.
Keep in mind the following when submitting a maintenance request:
Rent payment is due on the first day of each month.
- Pay online through your tenant portal
- Mail the payment, but payments sent by mail are considered received once it arrives to our office and not by the envelope’s postmark date
- Bring payment to our office.
We can try to work with you to arrange a payment plan acceptable to the property owner, however the late fee charge in your lease will be assessed to you. Be sure to contact your property manager before your due date so that we can notify the property owner of your payment plan.
A charge of $25.00 will be assessed to your account. Replacement funds must be by Money Order or Cashier’s check. If there are two returned payments in a twelve-month period, we will no longer be able to accept personal checks or online ACH payments.
We do require that all tenants have $100,000.00 in liability insurance and highly recommend that they have renter’s insurance that cover their own belongings. If you do not have your own liability insurance, it will be purchased for you and you will be charged $20/month
You will need to submit in writing the type of pet that you would like to bring on to the property and if approved by the property owner you will need to sign an addendum, provide picture of the pet and shot record (if a dog).
Pets negotiable with $35-50 monthly pet rent depending on the property. There may also be breed restrictions. You may also be required to show proof of renter’s insurance.
Yes, but you must first obtain written permission from our office and sign an agreement. Some multi-family properties and those governed by Homeowner associations may prohibit installing a satellite dish in certain locations of the property. You must also take responsibility for removing the satellite dish and repairing any damage.
Only those who are listed on the lease can occupy the property.
Yes, if the repair is due to the resident’s damage or neglect then you will be charged. You can also be charged if you miss a maintenance appointment with one of our vendors.
Per the California Tenant Handbook there are certain requirements that must be meet in order to withhold rent. The request must be in writing and a reasonable amount of time has been given to the Property management company to complete the repair item.
Any request to alter the property needs to be requested in writing and must be approved in writing by our office prior to any work being done.
Emergencies are defined as fire, flood, major roof leaks, heater not working, sewer line backup, water line breaks, electrical issues endangering life, and gas leak. If you smell a gas odor, immediately evacuate the property and contact PG&E or 911. If there is a fire call 911. Please see your Tenant Handbook for more information about emergency issues.
If your request to add a person to your lease is approved, the person would need to submit a completed application and application fee. If the application is approved there will be a lease addendum that will need to be signed by all tenants.
We include a lease break fee clause in our lease. This fee is typically 2x the regular monthly rent.
A 30-day notice in writing and signed by all Residents listed on the lease is required in order to begin the move out process and the 30 Days begins from the day we receive the notice. You will either need to be on a month-to-month agreement or at the end of your current lease.
A good rule of thumb is to leave the property as you received it minus any normal wear and tear and to make sure that any past due balances have been paid. You will need to clean the property and have the carpets professionally cleaned and submit the receipt with your keys.
Your security deposit will be returned in full or with a transmittal explaining any deductions or good faith estimate of charges within 21 days of you returning the keys to our office in accordance with California State Law.
Deductions may be made from your deposit for such things as cleaning the home, professionally cleaning the carpets, lawn care, hauling of personal items, repairing any damage done excluding normal wear and tear, lawn care, hauling of personal items, missing keys or garage remotes, and tenant charges owing.